Shipping policy

We’re obsessed with getting your skincare to you quickly, safely, and with zero drama.

Here’s the no-BS breakdown:


1. Where We Ship

Domestic: All 50 U.S. states (yes, that includes Alaska & Hawaii — we love you too). International: DHL International - $10 flat fee.


2. Shipping Speeds & Costs

Standard Shipping
  • Cost: Free Domestic within US and US Territories / International DHL rate - $10
  • Arrives: 3–7 business days after we hand it to the carrier
Shipping fees are non-refundable unless we messed up (wrong item, damaged, etc.).

3. How Fast We Actually Pack Your Order
  • Normal days: 1–3 business days (we’re fast, but we’re also triple-checking everything)
  • Weekends & holidays: We’re off sipping matcha — orders start processing the next business day
  • Crazy sale seasons: We might need an extra day or two. We’ll keep you posted via email if things slow down.

4. Tracking — Because Waiting Is Torture

As soon as your package leaves our hands, you’ll get a “your babies are on the way” email with a tracking link. Stalk it all you want — we do too.

5. “It Says Delivered But… Where Is It?!”

Give it 24 extra hours (carriers sometimes mark early). Still missing after that? Email info@equanimist.com — we’ll hunt it down and reship if needed.


6. Places We Can’t Ship (Sorry!)
  • P.O. Boxes
  • APO/FPO addresses
  • Freight forwarders (We need a real doorstep so your package doesn’t get lost in the void.)

7. Damaged or Lost in the Wild
  • Arrived looking like it lost a fight? → Snap photos + email us immediately
  • Totally vanished? → Tell us within 7 days of the expected date We’ll replace or refund — whichever makes you smile fastest.

8. Oops, Wrong Address or “Never Mind, Cancel!”
  • Catch us before we ship and we’ll fix the address or cancel no problem
  • Once it’s in the carrier’s hands… it’s on its journey. We can’t pull it back (we’ve tried wizardry — doesn’t work).

9. Got Questions? We’re Here (Like, Actually Here)

Email: info@equanimist.com (we reply fast — usually same day)
Hours: Monday–Friday, normal human hours (Eastern Time)


Your balanced glow is on its way!