Refund policy

We want you to love every drop, dab, and glow.

If something isn’t quite right, here’s our clear, customer-first policy for skincare products sold directly through www.equanimist.com 

• Eligible Products: All sealed, unopened skincare items in original packaging.
• Timeframe: Returns accepted within 30 calendar days of the delivery date (tracked via carrier).
• $7.95 flat rate return shipping will be deducted from refund amount.

• Within 14 days of delivery → Store credit or exchange for a different product of equal or lesser value. No need to return used skincare products. 

• Timeframe: Report within 7 days of delivery with photos.
• Resolution:
• Free replacement or
• Full refund (including shipping)
• Leakage/breakage in transit: We’ll replace at no cost—simply send a photo of the damage.

 

1. Start Online: Log into your account → “My Orders” → “Request Return.”
2. Print Pre-Paid Label (U.S. only): We cover return shipping for defective items; otherwise, $7.95 flat fee deducted from refund.
3. Pack Securely: Include original box, invoice, and any free samples received.
4. Drop Off: Use any USPS location within 5 days of label issuance.

 

• Allergic Reactions: If a dermatologist-confirmed reaction occurs, email a note (no formal Rx needed) within 14 days for a full refund (even if opened).
• Subscription Orders: Pause, skip, or cancel anytime. First box follows standard 30-day policy; subsequent boxes must be unopened.
• Gift Returns: Recipient receives store credit; original purchaser gets refund.